Privacy Policy

At Haider Commercial Traders ("we", "us", or "our"), we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our website:

Activity	Data Collected	Purpose
Placing an Order	Full name, phone number, email, complete shipping address, product details, quantity, color preference	Order fulfillment & delivery
Payment Verification	Transaction ID, payment amount, screenshot (optional)	Confirm payment received
Account Registration	Email address, encrypted password	Order tracking & reviews
Product Reviews	Display name, rating, review text, purchase verification	Build product credibility
Customer Support	Name, contact details, message content	Resolve queries

1.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical data:

• Device Information: IP address, browser type & version, operating system, device type
• Usage Data: Pages visited, time spent, click patterns, referral source
• Location Data: General geographic location derived from IP address (city/province level only)

Important: We do NOT collect sensitive data like bank account numbers, credit card details, CNIC, or passwords in plain text. Payment screenshots are deleted after verification.

2. How We Use Your Information

We use collected information strictly for legitimate business purposes:

1. Order Processing: To confirm, pack, ship your orders and provide tracking updates
2. Payment Verification: To match your payment with your order and prevent fraud
3. Customer Communication: To send order confirmations, shipping notifications, and respond to inquiries via WhatsApp/email
4. Account Services: To maintain your account, enable order history access, and authenticate reviews
5. Service Improvement: To analyze website traffic, identify popular products, and fix technical issues
6. Legal Compliance: To comply with tax laws, consumer protection regulations, and court orders if required
7. Fraud Prevention: To detect and prevent fraudulent transactions or account misuse

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Limited sharing occurs only in these cases:

3.1 Service Providers

• Courier Partners: TCS, Leopards, Call Courier receive your name, phone, and address solely for delivery
• Payment Gateways: Easypaisa/JazzCash process transaction verification only
• Cloud Infrastructure: Google Firebase stores encrypted account data and order information

3.2 Legal Requirements

We may disclose information if required by Pakistani law, court order, or to protect our rights, property, or safety, or that of our customers.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred. We will notify you via email and website notice before your data is transferred.

4. Data Security Measures

We implement industry-standard security practices to protect your information:

• Encryption: All data transmission uses SSL/TLS 256-bit encryption. Passwords are hashed using Firebase Authentication
• Access Control: Only authorized staff with confidentiality agreements can access customer data
• Secure Storage: Databases are hosted on Google Firebase with enterprise-grade security
• Regular Audits: We conduct periodic security reviews and update systems
• Payment Security: We never store card details. Screenshots are deleted within 30 days of order completion

5. Data Retention Policy

We retain personal data only as long as necessary for the purposes outlined:

Data Type	Retention Period	Reason
Order Records	5 years	Tax compliance & warranty claims
Account Information	Until account deletion requested	Enable login & order history
Payment Screenshots	30 days post-delivery	Dispute resolution only
Product Reviews	Indefinite (anonymized if requested)	Maintain product credibility
Marketing Communications	Until unsubscribe	Promotional updates

6. Your Privacy Rights

Under applicable data protection principles, you have the following rights:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete information in your account
• Right to Erasure: Request deletion of your account and associated personal data
• Right to Restrict Processing: Ask us to limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt-out of marketing communications or certain data processing
• Right to Withdraw Consent: Unsubscribe or delete account anytime

To exercise any right, contact us at haidertraders@gmail.com or WhatsApp +92 347 1881297. We respond within 7 business days.

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device to remember preferences and improve your experience.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Shopping cart, login session, security	Session / 30 days
Functional Cookies	Remember language, region preferences	1 year
Analytics Cookies	Google Analytics - understand traffic & behavior	2 years
Local Storage	Save cart items if you leave and return	Until cleared

You can disable cookies in browser settings, but some features like cart and login may not work properly.

8. Third-Party Services

Our website integrates these third-party services. We are not responsible for their privacy practices:

• Google Firebase: Authentication & database - Privacy Policy
• WhatsApp Business: Customer support - Privacy Policy
• Google Analytics: Website analytics - Privacy Policy
• Easypaisa/JazzCash: Payment processing - Subject to their respective policies

We recommend reviewing their privacy policies to understand how they handle data.

9. Children's Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we discover we have collected data from a child, we will delete it immediately. Parents who believe their child has provided information should contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be notified by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website homepage for 30 days
• Sending email notification to registered users for significant changes

We encourage you to review this page periodically. Continued use after changes constitutes acceptance.

11. Contact Information

For questions, concerns, or to exercise your privacy rights, contact us: